This End User Licence Agreement ("Agreement") is a legal agreement between you ("User", "you") and Max Miller, trading as Milo Health ("Milo Health", "we", "us"), for the use of the Milo Health desktop application ("Software").
Subject to the terms of this Agreement and payment of the applicable subscription fee, Milo Health grants you a limited, non-exclusive, non-transferable licence to install and use the Software on devices that you own or control, solely for your own professional clinical purposes as a registered health practitioner.
Your licence is personal to you. You may not share your licence key or allow other individuals to use the Software under your licence.
The Software is provided on an annual subscription basis at the price listed at milohealth.com.au at the time of purchase. Your subscription entitles you to:
Subscriptions renew automatically each year at the rate you subscribed at, unless you cancel before the renewal date. You may cancel at any time via the link in your purchase receipt or by emailing us, and your licence will remain active until the end of the paid period. We will send a reminder before each renewal.
You must not:
Milo Health is a productivity tool designed to assist registered health practitioners with clinical documentation. It is not a medical device and does not provide clinical advice, diagnosis, or treatment recommendations.
You are solely responsible for:
The auto-generated content produced by Milo Health (including SQIRTN notes, SOAP notes, CCM letters, treatment plans, and exercise handouts) is provided as a starting point only. You must review and edit all generated content to ensure it accurately reflects your clinical assessment and is appropriate for your patient.
Some features of the Software use artificial intelligence to assist with documentation. This includes optional voice-to-notes transcription and structuring, reading and extracting information from previous clinical notes you provide, and drafting the body text of CCM (GPCCMP) letters. Where AI is used to draft letter text, key identifying details you enter — such as patient name, date of birth, referring practitioner details, dates, and the diagnosis — are inserted directly from your input and are not generated by the AI; however, the surrounding prose is AI-generated and may contain errors, omissions, or inaccuracies. AI-generated and AI-assisted content is a draft only. You are the author of any document you send, and you must read, verify, and edit all AI-generated and AI-assisted content in full before relying on it, saving it to a patient record, or sending it to any third party including a patient or general practitioner. Details of the third-party AI services used are set out in our Privacy Policy.
All patient and clinical data entered into the Software is stored locally on your device. Milo Health does not collect, transmit, or store your patient data on external servers. You are responsible for the security and backup of data stored on your device.
Your use of the Software is also governed by our Privacy Policy, available at milohealth.com.au/privacy.html.
The Software and all associated intellectual property rights are owned by Max Miller and Milo Health. Nothing in this Agreement transfers any intellectual property rights to you. All rights not expressly granted are reserved.
The Software is provided "as is" without warranty of any kind. To the maximum extent permitted by applicable law, Milo Health disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Software will be error-free, uninterrupted, or free from bugs or defects.
To the maximum extent permitted by applicable law, Milo Health shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Software, including but not limited to loss of data, loss of revenue, or clinical errors.
Our total liability to you for any claim arising under this Agreement shall not exceed the amount you paid for your current subscription period.
Nothing in this Agreement excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
We offer a 30-day money-back guarantee. If you are not satisfied with the Software within 30 days of purchase, contact us at maxtheosteopath@gmail.com for a full refund.
This Agreement is effective until terminated. Your licence will terminate automatically if you fail to comply with any term of this Agreement. Upon termination, you must cease all use of the Software and delete all copies from your devices.
We may terminate or suspend your licence if you breach this Agreement. We will provide notice where reasonably practicable.
This Agreement is governed by the laws of Victoria, Australia. Any disputes arising under this Agreement shall be subject to the exclusive jurisdiction of the courts of Victoria.
If you have any questions about this Agreement, please contact us at maxtheosteopath@gmail.com.